Cancellation Policy and Disclaimers
Quantum Speed’s Change/Cancellation Insurance
Covers you in the case of any emergency, vacation, illness or other commitments that may arise for you that may force you to change or cancel. For $99.00 + tax you will be assured that you can cancel your registration up to 14 days in advance of the start day with no penalty. (This refund does not include the $200.00 deposit that held your spot, if applicable). Also, after 14 days, if you cancel, you will receive a return of 50% of your fee and 50% credit towards a Quantum Speed Program the following Spring and/or Summer (less administration and re-booking fees). This insurance also allows you one (1) date change for no charge. Any additional group changes or week switches will be charged a fee of $50.00 per change per player.
Please call the Quantum Speed (780-489-4159) office to purchase insurance. Insurance cannot be purchased on-line.
If insurance is not purchased, there are NO refunds for any reason, as of 14 days prior to the start date of the camp, unless the camp is cancelled by Steffany Hanlen. Medical issues may be considered, however 50% of the full fee and/or administrative costs may be retained by Quantum Speed. Any/all changes and/or substitution weeks made to your program, once your program is paid in full, are subject to a $50.00 administration fee per change or substitution.
Cancellations prior to 14 days in advance of the start date of your program, may be considered at the discretion of Steffany Hanlen, charged the administration fee and paid out as a credit for the following year’s Spring and/or Summer programs.
A $100 fee for NSF cheques and/or declined credit cards will be charged. Programs require full payment at time of registration. Deferred payment and post-dated cheques will be subject to a fee.
Our guarantee is not a cancellation policy and does not apply to withdrawals due to injuries, medical issues, changes of schedules on either our part or the part of the player or their family – or any other cancellations. It is intended solely for those players who, after their first ICE SESSION, believe that FULLY PARTICIPATING IN QUANTUM SPEED™ will NOT improve their skating. They must have not participated in dryland (SPSA) nor the Performance Excellence Seminar. They will receive a cheque for the full amount less a 15% admin fee by the end of September and may not register in any Quantum Speed™ programs for 2 full Spring or Summer cycles.
Programs are 3 weeks in duration and are designed for maximum results. Purchase of individual weeks is not recommended and will not be considered unless under extra-ordinary circumstances. Each individual week sold will be subject to charges. All payment schedules are to be approved by Quantum Speed™.
All prices, instructors, dates, time and locations are subject to change up to the date of the camps.
All skaters must wear full hockey equipment and bring a stick. Class sizes are limited and placement is decided upon by Quantum Speed™. Goalies must bring own equipment.
Any participant names, photos, video or likeness are property of Hanlen Consulting Inc. and may be used in future advertising and or promotion for no fee.
Cancellation Insurance can only be purchased on the date of purchasing your program by telephone. 780-489-4159 Office hours- Monday-Thursday 10am-2pm MT- email and voice messages outside this time cannot be accepted as we need to speak to you directly and answer any questions or concerns you may have.